Terms & Conditions

 

We want our customers to be happy! Please contact us as soon as possible regarding any problems with your order. Non-custom/non-personalized items may be returned within 14 calendar days of receipt for refund (less shipping) in the same, undamaged condition it was sent. Items must be returned with a tracking number provided to us before sending back. Returns are not accepted on custom or personalized orders due to the individualized nature of the items.

 

There may be slight variations from the pictured item and yours, due to the inherent nature of custom-crafted work. 


We do not send in process photos.

 

If this is a gift or you require your item by a specific date, please let us know this at the time of your order, so that we may ensure it arrives in time. If you need something faster than our estimated production time allows, please contact us prior to purchase so that we may determine if we can meet your time frame.