About My Order - Our Process:
- READY TO SHIP items will be mailed within 1-2 business days.
- For CUSTOM and MADE UPON ORDER items:
- You will receive an order confirmation email after we receive your order.
- Brian works his way down his list of orders in the order they're received. When you place your order, you are added to our work list, or queue. Your item will be started when we reach its place in line. We value quality craftsmanship above rapid turnover. We take our time with each order, while still doing our best to have each item out within a few days +/- the estimated shipping date. However, if we've discussed and agreed to a specific delivery date prior to receiving your order, we will have your item to you by that date.
- ESTIMATED LEAD TIME is only an estimate. If you must have an item by a specific date, check with us BEFORE ordering to confirm this.
- We do not send in progress pictures due to the large volume of orders we have in line at any given time.
- Our lead time is determined by: (estimated production time for current orders + your order).
We are available for questions regarding open
orders from 9 am – 5 pm Eastern Standard Time, Monday-Friday. Messages
received outside of these hours will be answered the next business day.
You will receive a shipping notification and
USPS tracking number once your item is completed.
- We know everyone is anxious to receive his/her item, and we appreciate your patience in allowing us the time we need to create for you the quality item you've requested us to make. This is not an assembly line process, and each item is crafted start to finish by hand. We appreciate your business and look forward to creating your one of a kind custom belt buckle, jewelry item or accessory!